MerusCase Email Improvements

Release 3.7 will be live for all users on Wednesday, December 10th, 2014.

Everyone here at the Merus strives to ensure that MerusCase is the best practice management software for you and your firm. We continue to implement new features every 4-6 weeks. Our latest release - Version 3.7 - is one of the most feature rich releases we've had in awhile.

With this release, we are excited to unveil new Email Improvements such as quicker and more frequent syncing, a new Outbox tab, and syncing with Sent Items!

Note: Emails may load throughout the day on Wednesday, December 10th, 2014. Please be patient as it may take a few hours for your new inbox to synchronize.

Your Email Will Sync More Often

Messages in your inbox will now sync 33% more often. Previously, your Merus inbox would pull new messages from your email client every 3 minutes. Now, Merus will pull new messages every 2 minutes.

Also, did you know that you can manually fetch messages whenever you want? With this update, Merus allows you to manually fetch new email messages 6 times as often.

Want your messages even faster? Manually fetch with this button!

Your Email Sync Will be Faster

Previously, messages in Merus pulled all emails from your inbox en masse. Most people's inbox took 2 minutes to sync to Merus. If your email inbox had hundreds of messages in it, then the sync to Merus took even longer! However, with this new release, our engineering team has done some behind-the-scenes magic to ensure your Merus Inbox pulls messages from your non-Merus email client one-by-one. This means that you'll see a significant change in how quickly you see a new message. We're talking about a 95% improvement--a sync that took previously took 2 minutes will now take only 3 seconds!

Why are some messages displayed in italicized text?
Since messages are now synced one-by-one from your external email account, messages displayed in italics signify that those messages are still loading content from the server.

Italicized Messages - signify that your new email has been received and is currently loading in MerusCase.
Bold Messages - signify that your new email has been received, is loaded in MerusCase and is ready to view.

Sent Items Sync

Messages sent while in Merus have always been shown in the Sent tab, but with this new release, your Merus sent items will sync with your sent folder on your non-Merus email client. So, if you send a message to first.name.here@gmail.com in your non-Merus email, your Merus sent folder will also show that sent item.

Go try it out tomorrow!

Newly Added Outbox Tab

Normally, once a message has been composed, you hit send and that message is now displayed in the Sent items tabs. However, what happens to a message that isn't deliverable? That's where the new Outbox tab comes into play.

The Outbox tab contains any message that has not been successfully sent to the recipient. If you have messages in your Outbox, then those messages need your attention! For instance, if you lose your internet connection when you initially send a message, the message will appear in the Outbox tab where you then have the choice to Discard the message and start over or Resend.

Note: If you see an email in your Outbox that means the recipient has not received your message and the message has not been saved to your casefile.

No message in your Outbox tab? That means your email was successfully sent to the recipient!

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Note: This post features MerusCase Version 3.9 or earlier. As such, this post may no longer be accurate. For the most current and up-to-date information about the latest version of MerusCase, please visit our documentation at docs.meruscase.com.