Wednesday, October 09, 2019

Notice: Possible limited or interrupted support Wednesday, October 9

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Last year, one of the most destructive and deadliest wildfires affected California. Investigations into one of the fires in Northern California found that it was caused by a power line that was owned and operated by Pacific Gas and Electric Company (PG&E). As a response, PG&E is actively taking preventative measures to avoid another fire. Northern California is expected to have strong winds today (10/09/2019) and as a preventative measure PG&E has released a statement notifying all residents that the power grids to 34 counties will be shut down.

PG&E has released a map of the affected areas and while we do not expect our headquarter office in Oakland, CA, to be affected, we are relatively close to where the shut off will occur, and we do not know if our customer support department will be affected by any interruptions in PG&E service. As a result, please prepare for limited support today.

While MerusCase will continue to be available as usual, you might experience an interruption or reduction in customer support over phone and/or email. We apologize for this inconvenience that is beyond our control.


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Posted by MerusCase on Wednesday October 09, 2019 0 Comments

Labels: General Announcements

Monday, September 23, 2019

MerusCase support will have reduced availability September 25th

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The MerusCase team will be attending professional education and training courses from 10 am - 2pm on Wednesday, September 25th, 2019. We will use this continuing education opportunity to sharpen our skillsets and learn new ways to serve you better. Limited email support will be available from but please note that phone support will not be available at this time. We will resume our regular support services starting at 2pm.

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Posted by MerusCase on Monday September 23, 2019 0 Comments

Labels: Releases, General Announcements

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