The SaveToMerus button in Word 2010 for Windows

Support for us is as much about responding to clients who contact us as it is about us reaching out to clients when we notice something that might be giving them trouble. Last week, MerusCase Support received some auto-generated notifications indicating failed SaveToMerus updates from a particular firm, so we began to investigate.

This morning, the Merus support team received a call from one of our users stating they couldn't log in. Normally, this type of phone call stems from the user forgetting his/her password. All passwords are not visible to us and are completely private so whenever this happens, we usually need to reset his/her password.