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Johnny Fuery

Johnny, our fearless leader, is a technologist and entrepreneur with fifteen years of professional experience supporting technology, developing software, managing networks, and designing applications. In the course of his career, Johnny has held leadership roles within software projects for Fortune 500 organizations like AmerisourceBergen, Ford, Pfizer, Merck, McKesson. His previous positions include serving as a Senior System Architect for Sybase and the Director of Worldwide Support for AvantGo. Johnny has also served as Chief Technical Officer for several startup companies. He routinely advised CEOs and brainstorms new products, business models, and operational strategies. An economist by training (St Mary’s College, University of Arizona) and a software architect by practice, Johnny has been known to literally forget to eat and sleep when solving an interesting problem. His dual training as both a businessman and technologist give him an extraordinary insight into the needs of clients across a wide variety of industries, allowing for near-prescience when dealing with client requirements. For more details, see Johnny Fuery’s Resume (Requires Acrobat Reader).

Recent Posts

Wednesday, August 01, 2018

Letters from the Corner Office: Responding to a Frustrated Customer (or Customer-to-be)

Hi there, 

I'm Johnny Fuery, the founder of Merus. I don't get the opportunity to participate in authoring content much, but a recent negative review published on one of the "FInd and Read Reviews about Software" sites on the interwebs got my attention.

I thought I'd share it here, because I responded in a personal way. What do you think of my reply? 

First, here's a screenshot of the review:

Read More
Posted by Johnny Fuery on Wednesday August 01, 2018 3 Comments

Labels: Customer Success Stories

Thursday, November 13, 2008

The Maiden Post

Welcome!

I'm Johnny Fuery, Principal Engineer here at MerusCase. We've been working on our core message for quite some time -- despite doing web applications for a living, it seems like our own site is never complete. The old cliche about how "a contractor's house is never painted" comes to mind. :-)

With the birth of this new blog, I, along with the rest of the team here at MerusCase, will be publishing ongoing updates. We hope to go beyond the standard "pseudo press release" model many company-sponsored blogs seem to adhere to, by publishing the occasional technical tip and small business lesson along the obligatory announcements about new content, client successes, and upcoming products.

Whether you're a casual browser or a long-time customer, I hope you'll find something enriching here. Thanks for visiting.

Enjoy! Read More
Posted by Johnny Fuery on Thursday November 13, 2008 0 Comments

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