What's in a support? Popular answers: a desk and a computer; a brain and fingers to type with; professionalism and optimism; a dedication to customer satisfaction that exceeds any job description. In my first few weeks at MerusCase, I've learned that support comprises a fine solution of all the ingredients listed above, fortified with strong coffee and flavored with an appreciation of dry humor. And by dry humor I mean incessantly making fun of the new guy for everything forever. Seriously, at this point it's just white noise to me.

But aside from the hazing which I barely survived (and which I'm not legally entitled to discuss), my tenure as a member of the MerusCase support team has taught me that there is no limit to how far we can go to help a customer. I mean, third day on the job and there I was, orchestrating an elaborate operation to reset a user password. Their password! You know, the only thing standing between villainous data thieves and your precious client information. (Just kidding, all info stored and transmitted with MerusCase is SSL encrypted, it's locked up tighter than Fort Knox!)

Support? Bah! That word doesn't describe half of what we do. Maybe a quarter. Probably not though. We're not just supports: we're problem exterminators. We're rough and ready situation negotiators, trained in the deadly art of IT-fu (disclaimer: not a real martial art). You know that one bug in your system that you really don't like? (Say yes.) We're what keeps it up at night. We're the reason it stays inside with the doors locked and the shutters drawn. Because we know it's out there, and it knows that we're coming for it.

So hit me with your best shot. Send me your woes and your worries, your crash-bugs and concerns. This is an open challenge to anyone who thinks they can stump us with their support requests (Pro tip: you can't). We'll be the front line in the war against anything and everything that keeps you from enjoying MerusCase to its fullest extent. Now, if you'll excuse me, I have to go do battle with the coffee maker. It's a shame that not all problems can be fixed via internet.

New guy out.