What's in a support? Popular answers: a desk and a computer; a brain and fingers to type with; professionalism and optimism; a dedication to customer satisfaction that exceeds any job description. In my first few weeks at MerusCase, I've learned that support comprises a fine solution of all the ingredients listed above, fortified with strong coffee and flavored with an appreciation of dry humor. And by dry humor I mean incessantly making fun of the new guy for everything forever. Seriously, at this point it's just white noise to me.

Case information stored in MerusCase is extensively used for automated letter creation, with case-specific details like party addresses and case numbers automatically populating in Word documents via merge fields we embed in preformatted letters. The result? Push a button, and you download an Opening Letter To Client.docx that's completely filled out. Once you have this document and you've made any edits you want, you can push our SaveToMerus button and it automatically updates in that case's Activities, no upload needed.