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Tuesday, November 26, 2019

MerusCase support will have reduced availability November 27 - 29

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The MerusCase customer support team will be observing Thanksgiving from Wednesday, November 27th through Friday, November 29th.

Limited email support will be available from support@meruscase.com, but please note that over the phone support will not be available at this time. We will resume our regular support services on Monday, December 2nd.

We hope you all have a great Thanksgiving!

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Posted by MerusCase on Tuesday November 26, 2019 0 Comments

Labels: Releases, General Announcements

Wednesday, October 09, 2019

Notice: Possible limited or interrupted support Wednesday, October 9

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Last year, one of the most destructive and deadliest wildfires affected California. Investigations into one of the fires in Northern California found that it was caused by a power line that was owned and operated by Pacific Gas and Electric Company (PG&E). As a response, PG&E is actively taking preventative measures to avoid another fire. Northern California is expected to have strong winds today (10/09/2019) and as a preventative measure PG&E has released a statement notifying all residents that the power grids to 34 counties will be shut down.

PG&E has released a map of the affected areas and while we do not expect our headquarter office in Oakland, CA, to be affected, we are relatively close to where the shut off will occur, and we do not know if our customer support department will be affected by any interruptions in PG&E service. As a result, please prepare for limited support today.

While MerusCase will continue to be available as usual, you might experience an interruption or reduction in customer support over phone and/or email. We apologize for this inconvenience that is beyond our control.

 

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Posted by MerusCase on Wednesday October 09, 2019 0 Comments

Labels: General Announcements

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