Wednesday, August 01, 2018

Letters from the Corner Office: Responding to a Frustrated Customer (or Customer-to-be)

Hi there, 

I'm Johnny Fuery, the founder of Merus. I don't get the opportunity to participate in authoring content much, but a recent negative review published on one of the "FInd and Read Reviews about Software" sites on the interwebs got my attention.

I thought I'd share it here, because I responded in a personal way. What do you think of my reply? 

First, here's a screenshot of the review:

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Posted by Johnny Fuery on Wednesday August 01, 2018 3 Comments

Labels: Customer Success Stories

Tuesday, December 12, 2017

Client Spotlight: Katharine Speer Rosenthal of Access Immigration

Katharine Speer Rosenthal is on a mission to help her clients. She needed practice management software that would simplify her workflow and help her get more done, giving her more time for her clients. That's why Katharine chose MerusCase.

This MerusCase Client Spotlight will focus on the standout features that made MerusCase the best choice for Katharine's immigration practice. 

I sat down with Katharine for a conversation about her firm's partnership with MerusCase.

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Posted by Chris Mechler on Tuesday December 12, 2017 1 Comment

Labels: Customer Success Stories, Immigration Law

Thursday, September 21, 2017

Client Spotlight: Q&A with Brian Freeman

Brian Freeman knows what it's like to scale up his practice - that's what he's been doing for the past 4 years using MerusCase. MerusCase has helped Brian simplify his existing procedures, manage his employees, and greatly increase his caseload, year after year.

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